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Wednesday, May 22, 2013

Starbucks and AT&T Internet.

The Starbucks in San Francisco on Fillmore Street, has some of the greatest workers, and the greatest ability to provide customer service on a scale not seen. However, I noticed that they were having some connectivity issues with their router in providing their customers with continuous wi-fi. Speaking to the manager, I think, I learned that he's been complaining to both Starbucks corporate and to AT&T, to the point that AT&T won't take his calls, or the company's for that matter. He's a great guy, but what AT&T's doing is beyond any kind of comprehension. In my eyes, it's up to AT&T to address this, if they wish to keep Starbucks as a customer.

Speaking of my own experience, from working in a small insurance office (we have AT&T U-Verse internet) we've had so many connectivity issues, that it's getting rediculous. This is not to say that Comcast is any better, because let's face it, they're not. My point is that their service is terrible and their customer service is beyond unacceptable, as the level of red tape they throw at customers trying to solve a problem is unbelievable. I wish the manager at the Starbucks here on Fillmore Street luck, and hope that this new set of publicity will finally make AT&T act.

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